PRIMARY SCHOOL


Formal Complaints Stage Step 2
Refer to Chair of Governors.
You may not be informed of outcome specifics because of data protection
If Chair of Governors is unable to resolve the matter then move to Formal Procedures Step 3

Contact the office at admin@grange.derbyshire.sch.uk
to make an appointmant to see the Head Teacher if you feel that your concern has not been resolved.
Please use the Complaints form

Complaints Procedures and Policies

 


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Formal Complaint Stage Step 1
Complaint referred to Head Teacher. (This must be in writing).
Formal complaints are dealt with according to the procedure outlined in our Complaints Policy. 
Head Teacher will acknowledge receipt of complaint in writing and will write to the complainant with outcome of  investigation. You may not be informed of outcome specifics because of data protection.
Head Teacher will ensure Chair of Governors is informed of complaint and outcome.
If you feel the Head Teacher has been unable to resolve the matter to your satisfaction move to Formal procedure Step 2. 


Initial concern heard by staff member and concerns procedure followed (Please click here for more details). Staff member will deal with concern in a professional manner. You may not be informed of outcome specifics because of data protection but will recieve feedback from a staff member. 


GRANGE


Formal Complaints Stage Step 3
Governor's complaints panel meeting arranged.
Issue letter confirming panel decision. The panels decision is final.
You may not be informed of outcome specifics because of data protection